What payment methods do you accept?
We accept the following payment options:
• Credit card including Visa, Mastercard, American Express and Discover
• PayPal
Do I need to pay for shipping?
No, We offer free shipping all over the world.
How do I change or cancel my order?
You may change or cancel your order before we deliver it to you. The simplest way to do so is by sending your order information and the intended product details to our email service@opasolar.com and we will handle the request in 2 working days.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we have received payment, the order status will show “Processing”.
Why am I being asked to “Verify” my payment?
For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.
How do I change my shipping address?
If you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
What if I don’t receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
What if I have received a damaged order?
Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.
